Frequently Asked Questions

Frequently Asked Questions

General

Q. How will I know when my order has been shipped?
A. You will be notified via e-mail when your online order ships.

Q. What payment methods do you accept?
A. World’s Finest Chocolate accepts Visa, MasterCard, Discover and American Express.

Q. Can I place an order 24 hours a day, 7 days a week?
A. Yes, on the internet.

Q. How safe is online ordering?
A. We take every precaution to protect all sensitive data sent to us over the Internet. Your personal and credit card information provided on your order is transmitted in an encrypted format ensuring your safety and privacy.

Q. Whom should I contact if I have questions or problems?
A. Either e-mail us or call our Customer Service Department at 1.888.821.8452. They are available Monday-Friday 7:00 a.m. to 5:00 p.m. CST.

Q. Why do I have to pay sales tax on items and on shipping?
A. World’s Finest Chocolate is required by law to collect and pay sales tax to all states that have applicable taxes. This can also apply to shipping charges. Taxes are subject to change based on federal, state, and local laws that are routinely and frequently updated. If your group is tax exempt, please contact our Customer Service department and we will determine if your current documented status qualifies your sale as tax exempt.

Q. What if I have special shipping requirements or need to make my own arrangements for my large order?
A. We may be able to accommodate your special shipping request. To place your order, please call our Customer Service Department at 1.888.821.8452. They are available Monday-Friday 7:00 a.m. to 5:00 p.m. CST.

Q. Why can't I ship to a P.O. Box?
A. P.O. Box is located in a post office and they won't accept deliveries directly from most carriers.

Q. Where do you ship to?
A. World’s Finest Chocolate delivers to 48 US states at this time. For shipments to Alaska, Hawaii, Puerto Rico, or Canada, please call Customer Service at 1.888.821.8452.

Q. Do you have allergy information for your products?
A. Please review the Food Allergies page for more information.

Q. What is the expected shelf life of a product? Should I keep chocolate in the refrigerator?
A. Chocolate should be kept in a cool, dry place preferably below 72°F, but not in the refrigerator. Solid milk chocolate will last up to 12 months from its manufacturing date. Milk and Dark Chocolate with nuts, raisins, caramel, or other flavoring in it will last up to 9 months from its manufacturing date. If there is a “Best Thru” date listed on the product, please use this date.

Fundraising

Q. What is the lead time for Fundraising Products?
A. Please allow 4 business days for processing, plus transit time for all non-personalized fundraising products. Standard lead time is 3-4 weeks for personalized fundraising products. Lead times may be longer during the summer months. If you have any questions about our product lead times, please contact our Customer Care Department at 1.888.821.8452.

Q. Can I return an item?
A. We cannot accept returns on our fundraising items. For all undeliverable addresses, a credit will automatically be applied to your account, less shipping charges. Please call our Customer Care Department at 1.888.821.8452.

Q. When will my credit card be charged?
A. Your credit card is charged after your order enters the shipping process.

Items depicted on this website do not show actual size relationship. We reserve the right to substitute items of equal or greater value.